Refund policy

SHIPPING & RETURN POLICY 

Return & Refund Policy 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in its original condition, unused, complete with all accessories and original packaging. You will also need to provide proof of purchase. 

To request a return, please contact us at haleymyofficial@gmail.com. Returns must be approved by our team before sending the item back. 

Items sent back without prior return approval will not be accepted. 

Please note that customers are responsible for ensuring the item is properly packed and returned safely. Return shipping arrangements may vary depending on the reason for return. 

Damages & Issues 

Please inspect your order upon receiving it. If the item arrives damaged, defective, or you receive the wrong item, please contact us immediately with photos or videos so we can review the issue and assist you accordingly. 

Non-Returnable Items 

Returns may not be accepted for items that have been used, damaged due to misuse, altered, or returned without complete accessories and original packaging. 

Sale items or promotional items may not be eligible for return unless the product is defective or incorrect. 

Exchanges 

If you would like to exchange an item, please contact our customer support team first. Exchange requests will be reviewed based on product availability and return eligibility. 

Refunds 

Once we receive and inspect your returned item, we will notify you regarding the approval status. 

If approved, your refund will be processed through the original payment method. Processing time may vary depending on your payment provider. 

If you have any questions regarding your return or refund, please contact us at haleymyofficial@gmail.com.